Returns

Apex Hunting offers surreal Returns and Exchange for all our products. We're probably the most hassle-free and fair dinkum company to deal with when it comes to this. If you simply don't like it, you can return it to us for a store credit or an exchange, provided the product is in the original packaging, complete (ie no items missing), un-opened, unused, undamaged, and in completely 'as- new' condition. There must be no damage to the packaging or wear and tear whatsoever. No restocking fee, no admin fee, just pure and simple, an exchange or store credit for use with us in the future. Exchanges and credit notes are usually processed within 7 days of receiving your items back.

Please note:

  • All returns must be returned to us within 14 days of receiving the item.
  • If you are Missing Items or have received Damaged / Faulty parts from the parcel, we must be informed within 30 days of receiving the item. In most cases (smaller items; batteries, LEDs etc), we will be able to send out the missing parts or components without the hassle of returning the first parcel.
  • Apart from Faulty Items Return Under Warranty, all items returned MUST BE in the original packaging, un-opened, unused, undamaged, and complete, in as-new condition, with no wear and tear.

 

 

Customer Service

All enquires related to purchase, order, returns, billing and support should be directed to:

Online OR At Home

Email: Support@ApexHunting.com.au
Phone: 1300 883 770

In Person

Address: Unit 2, 178 Redland Bay Road, CAPALABA, QLD 4157
Time: Mon-Fri: 9am - 5pm
Time: Sat: 9am-3pm

Store front returns policy

  • Our store front or shop follows the same returns policy as our online policy below.
  • Any items damaged in store by the consumer MUST be paid for - including the derailment or dry firing of bows. Our store has ample signs informing you not to draw bows back unless clearly instructed by a member of staff.

'Faulty Items' OR 'Wrong Item Sent' Returns:

We strive to get your order right the first time. But we are also humans, and we do make mistake sometimes.

If you have received a wrong item or a faulty item, please first give us a ring on 1300 883 770. Most of these cases are often resolved by talking to our bow technician over the phone. In a lot of these cases, the customer simply needs to be explained by a professional how to attach/assemble the parts correctly.

 

For faulty or wrong item being sent, please follow these steps:

  1. Ring us on 1300 883 770 first. If unable to call, please email us at Support@ApexHunting.com.au
  2. Print and complete the following Returns Form if you have been directed to do so ( Download Form)
  3. Send the faulty/wrong item back to us along with the Returns Form to:

    Apex Hunting Returns
    Unit 2, 178 Redland Bay Road
    Capalaba, QLD, 4157

  4. Apex Hunting will provide a return shipping label for faulty items if we have arranged to have it sent back, please use this label unless you prefer to use another shipping method, you will not be reimbursed for any costs if you choose to do this.
  5. You MUST ensure you send back all the items in it's original packaging. For example, if you bought a bow package, please do not keep the accesories and send back the bare bow only (unless prior arrangement with our staff to do so). If you return incomplete item, we will not be able to process your return.

If you return an item as faulty, and it is not faulty upon receipt, we will not be able to accept the return, you will also be liable to pay for all postage fees incurred.

If you are aware of a fault in the product (ie cosmetic damage on arrival) and proceed to use the product - we cannot accept your return for the initial fault.

 

PLEASE NOTE:
Under the Apex Warranty, you won't lose sending your faulty/wrong item back to us.

Apex Hunting will cover your postage cost back for Faulty/Wrong item Returns (VIA return label only)

Once your returned item is received along with the Returns form, you will be issued either Store Credit or Exchange depending on your preference. Your exchange item will be sent out to you from us, and we will again bear the postage cost for this.

In short, if you have received a faulty or wrong item from us, we will make sure you do not lose money returning and posting the item back to you.

 

'Change of Mind' Returns

We also offer the 14 days Returns for Change of Mind Returns, for either a store credit or exchange against another item.

Change of Mind returns includes every type of returns that does not fall under Faulty item or Wrong Item return.

You MUST make sure you return your item:

  • To arrive with us within 14 days of  your receipt
  • In original condition, unused, undamaged, complete with all parts/accessories and in 'as-new' condition with no signs of wear and tear.
  • Your item must be in it's original packaing.
  • If you send us an item that has been used already, is opened, damaged or has any missing parts we will NOT BE ABLE TO ACCEPT YOUR RETURN. (We will however, at our discretion on a case by case basis, assess your returned goods then attempt to re-sell the product for you. If we are able to re-sell your goods, we will return to you the difference between your purchase price and any value we managed to recoup on the sale of your item(s).)

If you wish to have a change of mind return, or have made an accidental purchase, please follow the following steps:

  1. Print and complete the Returns Form ( Download Form)
  2. Send the item back to us at:

    Apex Hunting Returns
    Unit 2, 178 Redland Bay Road
    Capalaba, QLD, 4157

 

PLEASE NOTE:
For Change of Mind Returns, you will be responsible for both the postage cost back to us, and for the postage cost we incur sending your exchange item(s) back to you.

If you wish to exchange an item for Change of Mind Returns, will be charge the postage cost for us to send your item to you, to your nominated Master or Visa Card. Please fill in the card details in the Returns Form. Failure to do so will result in your returns not being processed and your exchange item not being sent out to you.

So in short, if you are Returning your item because of change of mind, and would like an exchange, please fill in your debit/credit card details in the Returns Form. Postage Cost charged will vary depending on your location and how big your item is. For most item, this is between $9 and $20. But, if you want a big bulky item sent out as an exchange, your postage cost can be much higher.

If you wish to just received Store Credit for your returned item, please tick the appropriate box in the Returns Form. Your User Account with us will be added with the Store Credit within 3-5 working days of receiving your returned item.

All returns shall be processed within 3-5 working days of receiving the item back.

 

Click here to Download the Printable Returns Form