Returns

Returns & Exchanges Policy

At Apex Hunting, we aim to make returns and exchanges as straightforward and hassle-free as possible.

Please read the below information carefully before returning any item.

Contact Information

For all enquiries relating to orders, returns, exchanges, billing, or support, please contact us:

Online or Phone Support

Email: Support@ApexHunting.com.au
Phone: 1300 883 770

In Store

Apex Hunting
Unit 2, 178 Redland Bay Road
Capalaba, QLD 4157

Store Hours:
Mon–Fri: 9:00am – 5:00pm
Sat: 9:00am – 3:00pm

Our in-store returns policy is the same as our online returns policy.

Change of Mind Returns

We offer 14-day change of mind returns for eligible items, with the option of either:

  • Store Credit, or
  • Exchange for another item

Change of mind returns include:

  • Incorrect size or fit
  • Purchased the wrong item
  • No longer wanted
  • Any reason not related to a faulty, damaged, incorrect, or incomplete item

Conditions for Change of Mind Returns

To be eligible for a return:

  • You must notify us within 14 days of receiving your order.
  • The item must be returned in original condition.
  • The item must be unused, undamaged, complete with all accessories, and in as-new condition.
  • The item must be returned in its original packaging with no damage or excessive wear to the packaging.

Items returned in used, damaged, incomplete, or non-resalable condition may incur a restocking fee or may not be accepted for return.

Return Shipping Costs

For change of mind returns:

  • Customers are responsible for the cost of returning the item to us.
  • Customers are also responsible for shipping costs for any exchanged item being sent back out.

Processing Time

Returns and exchanges are generally processed within 3–7 business days of receiving the returned item.

Wrong or Incomplete Items

If you receive the wrong item or your order is incomplete, please contact us as soon as possible so we can assist.

Depending on the situation, we may:

  • Send the missing item or component
  • Offer a store credit
  • Arrange an exchange for the correct item

Where an incorrect item needs to be returned, Apex Hunting will provide a return shipping label at our cost.

If an item is missing from your order, we generally do not require the original order to be returned.

Faulty or Defective Items

If you believe your item is faulty or defective, please contact us before returning the item.

In many cases, our team may be able to assist with troubleshooting or assembly over the phone or via email.

Warranty & Faulty Item Process

  1. Contact our team via phone or email.
  2. We may request photo or video evidence of the issue.
  3. If required, we may arrange for the item to be returned for inspection.
  4. Once assessed, we will work towards either a repair, replacement, exchange, or store credit where appropriate.

If a faulty item return is approved and the item needs to be sent back, Apex Hunting will provide a return shipping label.

Important Notes

  • Items returned as faulty that are found not to have a fault may be returned to the customer at their expense.
  • If you become aware of a fault or cosmetic issue and continue to use the product, we may not be able to accept the return relating to the original issue.
  • Returned items must include all original components, accessories, and packaging unless otherwise arranged with our team.

Return Instructions

If you have been instructed to return an item:

  1. Complete the Returns Form if requested by our staff.  Download Form
  2. Send the item to:

Apex Hunting Returns
Unit 2, 178 Redland Bay Road
Capalaba, QLD 4157

Please ensure all returned items are securely packaged to avoid damage during transit.

In-Store Product Handling

Any products damaged in-store due to misuse may be required to be paid for by the customer. This includes dry-firing or incorrectly handling bows without staff instruction.

Please follow all signage and staff directions when handling products in-store.